Right of withdrawal and exemptions provided by law
The right of return applies only to products pre-ordered and paid for via the website ursuletulteddy.ro.
ACCORDING TO THE LAW NO. 34/2014 ON CONSUMER RIGHTS IN CONTRACTS WITH PROFESSIONALS
"The consumer has the right to notify the trader in writing that he withdraws from the purchase, without penalty and without giving any reason, within 14 calendar days of receipt of the product or, in the case of services, of the conclusion of the contract".
As such, the consumer has the right, within 14 calendar days of receipt of pre-ordered and paid products through the site, to notify in writing SC Ted Best Consulting SRL by completing RETURN FORM or by sending an email request to comenzi@ursuletulteddy.ro on his decision to give up the pre-ordered products, without having to give a specific reason. SC Ted Best Consulting SRL is obliged to return the products within 14 calendar days of receipt of the returned products.
The return costs will be borne by customer. The transportation fee for returning the parcel is 24 Lei. For parcels exceeding the weight (volumetric or gravimetric) of 3 kg the transportation fee for the return of the parcel is 50 Lei.
We will make this refund by bank transfer (the buyer must specify an IBAN account in RON, composed of 24 characters).
*The consumer may not unilaterally terminate, under the terms of Article 16 (d), (e), (f) of GEO 34/2014, contracts for the supply of products which, by their nature, cannot be returned or which may degrade or deteriorate rapidly, namely: baby food (milk, purees, juices, etc.), intimate hygiene products (creams, shampoos, etc.).) and products that come into contact with mucous membranes/skin (e.g. breast pumps, nipple shields, bottles, soothers, teats, teething toys, disposable panties, bras, bras, rectal thermometers, nebulisers, nasal aspirators, postnatal belts, nappies, etc.).
Please pack returned products carefully, Ted Best Consulting will not refund the value of products if they are damaged during transportation. Returnable products, will be returned by the buyer in the same condition in which it was delivered, i.e. without any signs of wear or damage to the product or packaging/box, without showing any signs of use or wear, together with all labels and tax documents received with them. In the case of composite products of the type "maternity baggage" will not be accepted return for intimate hygiene products, cosmetics and those that come into contact with mucous membranes / skin and for them we will deduct from the amount due as a return the value of the products mentioned above at the selling price displayed individually on the site.
If the returned products show signs of use, damage, missing labels, missing accessories or are not returned in their original packaging in the same condition in which they were delivered, we reserve the right to reduce the amount refunded. The reduction will be made proportionally, depending on the degree of wear and tear or shortages found, with a percentage of up to 501TPTP3T of the value of the product.
