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Terms and conditions


General Conditions for the use of the site ursuletulteddy.ro

Acceptance of conditions

By accessing this website and/or any pages thereof you agree to these terms of use. If you do not agree to these terms and conditions of use, do not access this website.

Rights to the site content

These General Conditions define the terms of use of the TeddyBear.ro website by potential visitors or clients. By accessing and browsing this site, you accept the terms of use described below.

Ted Best Consulting SRL (hereinafter Ted Best Consulting), will not transfer title to the software applications.

All information or products contained in this website are the property of Ted Best Consulting, which reserves the right to change the content and/or structure of the website at any time and without prior notice.

The entire content of the website UrsuletulTeedy.ro is protected by copyright law, all rights reserved. All rights to the pages, content and presentation of the site are owned by Ted Best Consulting. It is forbidden to copy, modify, display, distribute, transmit, publish, sell, license, create derivative materials or use the content of the site for any purpose without written confirmation from Ted Best Consulting.

Access and use of TeddyBear.ro is free of charge and aims to help users find the information they need in the easiest and fastest way possible, according to their needs.

Ted Best Consulting cannot guarantee that these pages are error-free, and will use its best endeavours to provide accurate information and correct any errors.

Any person wishing to purchase one of the products presented on the site is requested to contact Ted Best Consulting by one of the means displayed on the Contact page of the site, in order to be informed about the availability of the product in question as well as the contractual conditions, prices and technical or other information.

Online sales policy

Ordering process:By placing an order on our online sales platform, you confirm that you agree to all the terms and conditions presented here. You assume responsibility for providing accurate and up-to-date information necessary to process your order.

Product availability: We strive to keep up-to-date stocks of our products, but we cannot guarantee their permanent availability. In the event that a product ordered is not available, we will inform you and offer alternatives or refund payment for the product.

Prices and taxes: the prices displayed on our online platform are in RON and have zero VAT, but do not include delivery costs. We reserve the right to adjust prices without prior notice, but these adjustments will not affect orders already placed.

Silver: We accept online payment methods such as credit cards, bank transfers or other payment methods available on our platform. By making a payment, you confirm that you are authorized to use the selected payment method and that you have the necessary funds.

Delivery: We strive to deliver orders as quickly as possible, subject to product availability and courier services. Estimated delivery times are provided at the time of order placement and may vary depending on location and other external factors. We are not responsible for possible delays due to courier services or unforeseen events.

Return policy: Please refer to our return policy available on our online platform for detailed information about the return process and applicable conditions. In general, we accept returns of unused products within 14 days of receipt, provided they are in perfect condition and in their original packaging.

Reviews: we may request reviews by email, within a reasonable period of time after purchasing a product, in compliance with data protection rules. There is no obligation to provide reviews, but we would like you to help us and other customers by giving us your opinion on the products you have purchased.

Data privacy: we respect the confidentiality of your personal data and apply appropriate security measures to protect it. We will not share or disclose your personal information to third parties without your explicit consent, except as required by law.

Delivery and payment

Delivery

We deliver to Romania and to any country in the European Union. We offer delivery free delivery, in Romania, for orders of at least 390 lei.

The cost of parcel delivery in Romania for orders under 59 lei is 21 Lawand for orders over 59 lei but under 390 lei, it is 16 Lei.

We deliver in SameDay's EasyBox lockers. The cost of delivery of parcels in EasyBox lockers in Romania is 16 Lei. After delivery of the parcel in the EasyBox locker, you will receive an email with the details for picking up the parcel. From then on you can pick up your parcel anytime within approximately 36 hours.

Delivery of products in stock is made within 1-3 working days after order confirmation. For products that are not in stock, we will notify you by email or phone when your order can be delivered.

Delivery of products from supplier stock is made within 2-5 working days after order confirmation. For products that are not in stock, we will notify you by email or phone when your order can be delivered.

The delivery of the products, in countries other than Romania, is made in 4-7 working days from the order confirmation. For products that are not in stock, we will notify you by email or phone the date when the order can be delivered.

After placing your order, an order acknowledgement email will be automatically sent to you, mentioning the details of your order. This email is not an order (sale) confirmation. The order (sale) confirmation is sent by email or phone confirmation of order dispatch.

Ted Best Consulting, as the case may be, is not obliged to accept the customer's purchase request if: the product is missing from stock, the data provided by the customer is incomplete or incorrect or Ted Best Consulting has reasonable doubts about the reliability of the purchase order.

Any problems with the integrity/content of a parcel are reported at the time of delivery on the AWB or a report is made, the parcel is refused and payment is made.

Any subsequent claims regarding these matters are null and void.

Modalities flata

There are 3 payment methods available:

  • Reimbursement
  • Online payment by Card
  • Payment by bank transfer (payment order)

1. Reimbursement:

Payment can be made in cash when the courier delivers the ordered goods. The amount of the refund will be indicated on the invoice accompanying the goods and will be the same as the amount communicated when the order was placed.

2. Online payment by Card:

Cards accepted are those issued under the VISA (Classic and Electron) and MASTERCARD.

No additional transaction fees are charged.

Transactions are made in lei, at your bank's exchange rate regardless of the currency you have in your account.

We do not ask for and/or store any of your card details. The processing of card data is done through the mobilpay.ro

3. Payment by bank transfer (payment order):

The delivery of the goods is made after the full amount has been credited to our account. Please find below our payment details:

Ted Best Consulting S.R.L.

CUI: 41001054
Commercial register: J40/5320/2019

RO62INGB0000999909040486
ING Office Cotroceni Mall

Order cancellation

You placed an order and the products have not yet been delivered.

You can cancel the order from your customer account Order list, by pressing the "Cancel" button to the right of the order or if the order was placed without being logged into the client account by notifying Ted Best Consulting in writing by filling in CANCELLATION FORM or by sending an email request to comenzi@ursuletulteddy.ro on the decision to abandon the pre-ordered products, without having to give a specific reason.

If the goods are in the process of being delivered, the parcel must be refused on receipt.

If payment for the order has already been made, Ted Best Consulting is obliged to return the products within 14 calendar days of receipt of the products (if the products are in the process of being delivered).

Return conditions

Right of withdrawal and exemptions provided by law

The right of return applies only to products pre-ordered and paid for via the website ursuletulteddy.ro.

ACCORDING TO THE LAW NO. 34/2014 ON CONSUMER RIGHTS IN CONTRACTS WITH PROFESSIONALS

"The consumer has the right to notify the trader in writing that he renounces the purchase, without penalty and without giving any reason, within 14 calendar days of receipt of the product or, in the case of services, of the conclusion of the contract".

As such, the consumer has the right to notify Ted Best Consulting in writing within 14 calendar days of receipt of pre-ordered and paid for products via the website by completing RETURN FORM or by sending an email request to comenzi@ursuletulteddy.ro on his decision to give up the pre-ordered products, without having to give a specific reason. Ted Best Consulting is obliged to return the products within 14 calendar days of receipt of the returned products.

The return costs will be borne by customer. The shipping fee for the return of the parcel is 21 Lei.

We will make this refund by bank transfer (the buyer must specify an IBAN account in RON, composed of 24 characters).

*The consumer may not unilaterally terminate, under the terms of Article 16 (d), (e), (f) of GEO 34/2014, contracts for the supply of products which, by their nature, cannot be returned or which may degrade or deteriorate rapidly, namely: baby food (milk, purees, juices, etc.), intimate hygiene products (creams, shampoos, etc.).) and products that come into contact with mucous membranes/skin (e.g. breast pumps, nipple shields, bottles, soothers, teats, teething toys, disposable panties, bras, bras, rectal thermometers, nebulisers, nasal aspirators, postnatal belts, nappies, etc.).

Please pack the returned products carefully, Ted Best Consulting will not refund the value of the products if they are damaged in transit. Returned products should preferably be returned in their original packaging.

Reviews

By submitting a review to us, you agree that your review may be published on our website or other online marketing platforms for the purpose of promoting our products or services.

Your review must be honest and based on your own experience with our product or service. We do not accept reviews that are false, disparaging or contain incorrect information.

We reserve the right to edit or modify your review before publishing it in order to improve clarity, grammar or to remove any offensive content.

By submitting your review, you confirm that you are the copyright holder of the review and grant us a non-exclusive right to use the review on all our online marketing platforms.

We are committed to maintaining the confidentiality of your personal information, such as your email address and name. We will not disclose this information to third parties without your explicit consent.

We are open to feedback and encourage suggestions to improve our services. However, we do not guarantee that all suggestions will be implemented.

We are not responsible for the content or accuracy of reviews submitted by other users. Any content that may be deemed illegal, defamatory, offensive or infringes copyright will be removed.

We reserve the right to refuse to publish reviews that do not comply with these terms and conditions or that are not relevant to our product or service.

Please read these terms and conditions before submitting your review. By submitting your review, you confirm that you understand and accept these terms and conditions.

GDPR Privacy Policy

The following rules set out the privacy and security policy for the data processed by TeddyBear.ro, in particular personal data according to European Regulation 679/2016 (This policy explains how we, TeddyBear.ro, as operator, use any personal information you may provide to us while using the site or placing an order online.

     Personal information means any type of information that identifies you personally (e.g. your name, address or email).

     The information provided when you register is used to allow you to access certain parts of the TeddyBear.ro website such as reusing addresses already saved, being able to see the history of previous orders, being able to receive promotional coupons based on orders already placed and of course the issuing of tax or shipping documents following the sale of products or services.

What data do we process?

       TED BEST CONSULTING, the company that owns the TeddyBear.ro website, is the sole owner of the information collected on this site and the only one who operates this data. 

       We will not sell, rent or distribute the information to anyone. We collect information from customers in order to fulfill orders and to better serve our customers with complete information on the status of orders or delivery. The collected information is also used for the preparation of legal and mandatory documents in relation to state institutions. The minimum mandatory information collected includes: name and surname, delivery address, billing address, telephone numbers and e-mail address. Bank card information will not be collected or saved by our website. 

       The data mentioned above is transmitted for the purpose of informing you and processing your orders to courier companies, payment processors, email marketing company and affiliate marketing companies, all as processors, however we have signed and active contracts ensuring the confidentiality and security of your data. 

How do we collect your personal data?

       Your personal data is requested in the process of placing orders on our website, but not before obtaining your freely expressed consent to the collection and processing of this data. Thus before you complete an order we will explicitly ask for your consent to process this data and provide you with the link to additional information that will help you understand the purpose, duration and your rights as a UrsuletulTeddy.ro customer. 

To whom do we communicate your personal data?

       Your personal data are communicated first of all to the state institutions with the issue of the fiscal invoices accompanying the products sold. Also your name and email address are used in communication with you for information and marketing purposes by the email marketing company. Your name, address and telephone number are transmitted to courier companies for the delivery of products. In order to inform you as accurately as possible and depending on your interest in our website, information about your browsing history is transmitted to marketing and affiliate marketing companies and personal cookie files are placed for this purpose. 

How long do we keep your personal data?

       Your personal data is kept for a maximum period of time that is required by law or that we need for the duration of our collaboration. Thus personal data requested when placing orders and preparing invoices will be kept for 5 years, as required by law at this time. Email addresses and personal accounts will be kept as long as their deletion is not requested, but there are internal procedures that provide for the deletion of email addresses for inactive accounts and stop sending newsletters to them in case of inactivity. Also the data collected by cookies for customer profiling have maximum retention periods contractually agreed with each processor and will be deleted as soon as they are no longer used. 

What are your rights and how can they be exercised?

       We guarantee the respect of your rights and we list below the most important of them, without limiting ourselves to them and expressing our openness to solve any shortcoming that may affect your rights regarding personal data:

Right to information - you can request information at any time regarding the processing of your personal data;

Right of access to data - any request in this regard can be made by email at contact [at] TeddyBear.ro)

The right to rectification - you can ask free of charge for rectification of personal data considered to be incorrect or incomplete;

The right to erasure of data ("right to be forgotten") - you can request the deletion of personal data at any time, as long as it is not required by law

Right to restriction of processing - you can request restriction of processing if you consider the data to be incorrect or inaccurate

Right to object - you can object to data processing based on our legitimate interest

The right to data portability - you can receive the personal data you have provided to us or request that the data be transferred to another controller or processor.

The right to withdraw consent - a previously given consent can be withdrawn at any time. Withdrawal of consent will only have effect for the future, processing prior to withdrawal will remain valid.

Additional rights related to automated decisions - you can request and obtain human intervention in relation to that processing, express your own views on it and challenge the decision

The right to lodge a complaint - you can lodge a complaint against the processing of personal data with the National Supervisory Authority for Personal Data Processing

If you have any questions about exercising your rights in relation to the use of the site and the protection of use, please contact us via the Contact section of the site.

Last update: 18.11.2023

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